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ITIL v3 Foundations recommended
Last week I followed a course called ITIL v3 Foundations. During three days you get an overview of the ITIL principles and terminology.
If you're busy in the IT services world, I really advise you to follow the course. The things you'll see are usually logic and obvious but putting them all together give a more clear view over the whole process. Another useful extra is that you'll recognize and understand the terminology better. This terminology has become a kind of standard so it's not only 'yet new acronyms to learn' ;-)
Oh, btw, if you subscribe for this course at Dolmen during the summer you'll get the exam for free. More info here. Version 3 is currently given by Tom Segers, next to his daily consultancy for our customers he gives courses regularly and does a great job.
Try not to do evil
Year Orgs Students Applic Success Donated Money 2005 39 419 8000 80% $2,095,000 2006 102 500 6000* 82% $2,500,000 2007 131 900 6200 ? $4,500,000* : There were less applications but the quality of the applications raised
True: It's not by donating four million five hundred thousand dollar that you're not evil...but it's still a lot of money for the OpenSource community
